• Can I submit proof more than once?

  Yes — but only if additional information is requested. How this works When you submit proof, it is reviewed by the operations team If the status changes to Info requested: you can upload additional proof or documents you can respond to the reviewer’s request You cannot submit proof again unless additional information is requested. Important to know Proof resubmission is allowed only in response to an information request Rejected reimbursements cannFew readers

• Is invoice required for reimbursement?

  Yes. An invoice is required for reimbursement. How this works An invoice must be submitted as part of the proof of action The invoice should: relate to the booked campaign match the submitted campaign and expense details Reimbursement review cannot proceed without a valid invoice Important to know Invoice must be included even if other proof is provided Missing invoices may result in Info requested or rejection Invoices should be clear and readabFew readers

• What happens if proof is incomplete?

  If proof is incomplete, the reviewer will request additional information. How this works Submitted proof is reviewed against campaign and reimbursement details If required information is missing or unclear: the reimbursement status changes to Info requested the reviewer leaves a comment explaining what is needed You must respond by providing the missing information. What happens next If you upload the requested information before the deadline: the reimbuFew readers

• Can I submit proof in multiple files?

  Yes. You can submit proof in multiple files for a single reimbursement request. How this works When submitting proof: you can upload more than one file files may include invoices, screenshots, confirmations, or other required documents all uploaded files are reviewed together as part of the reimbursement request Important to know All files must relate to the same campaign Proof should clearly support the executed campaign Submitting multiple files does not require mFew readers

• Do I need proof for social posting?

  No. Social posting does not require proof. How this works Social posting is separate from the campaign and reimbursement flow Posts are published directly through the platform There is no reimbursement process linked to social posting As a result, no proof submission is required Social posting is handled independently from co-op campaign workflows. Important to know Social posting does not create a reimbursement request Proof of action is not applicable SoFew readers

• What are the reimbursement statuses?

  Reimbursement requests move through a set of defined statuses that show where they are in the review and payment process. Each status clearly indicates what is happening and whether any action is required from you. Reimbursement statuses explained Asset review pending The campaign assets have been submitted and are waiting for review. 👉 No action required. Asset review rejected The submitted assets were not approved. 👉 Important: Rejected assets cannot beFew readers

• What file formats are accepted for proof?

  Most common file formats are accepted. Accepted file formats You can submit proof in formats such as: Documents (DOC, DOCX) PDF Spreadsheets (Excel) Images (JPEG, PNG) These formats cover invoices, confirmations, screenshots, and other supporting materials. Important to know Multiple files can be uploaded in one submission All files must relate to the same campaign Files should be readable and clearly show the required information There is no restrictionFew readers

• What happens if my proof does not match the campaign?

  If the submitted proof does not match the campaign, the reviewer may request additional information. If the issue is not resolved by the indicated deadline, the reimbursement will be rejected. How this works Your proof is reviewed against the campaign details If inconsistencies are found, the status changes to Info requested You must: review the reviewer’s comment upload corrected or additional proof This gives you a chance to clarify or fix the issue. WhaFew readers

• Do I need proof for online campaigns?

  No. You do not need to submit proof manually for online campaigns. How this works Online campaigns are tracked automatically by the system Execution data is collected directly from the platform Proof of action is generated automatically No manual uploads (screenshots, confirmations, etc.) are required This applies only to online campaigns. What is still required Even though proof is automated: the reimbursement flow still follows its normal statuses invoicesFew readers

• How do I request reimbursement?

  You request reimbursement by opening the reimbursement entry for your booked campaign and submitting your expense details with supporting documents. How to request reimbursement Go to My Workspace → Campaign View (or My Budget) Open the relevant campaign Open the channel distribution’s Reimbursements section (or the reimbursement entry) Open the entry with “Needs Proof of Action” status Fill in the required fields: Campaign/Expense Name (mandatorFew readers

• When can I submit proof?

  When can I submit proof? You can submit proof as soon as the reimbursement entry becomes available for your campaign (typically after the campaign is finalized and assets are approved), and again if reviewers request more information. When proof submission is available You can upload proof when: The system generates the reimbursement entry and it shows Needs Proof of Action You are submitting a new reimbursement request for a channel distribution The reviewer sets the request tFew readers

• What is acceptable proof?

  Acceptable proof is any documentation that supports the reimbursement amount and shows the campaign activity/performance. Examples of acceptable proof Invoice for the marketing expense Receipt confirming payment or purchase Campaign results/report showing outcomes or delivery Screenshots / media proof demonstrating the ad ran (proof of performance) Accepted file types PDF, JPEG, DOC, PNG, EXCELFew readers

• What documents are required?

  You must upload supporting documents that verify the expense and campaign performance (proof of performance). Required / expected supporting documents Upload as applicable: Invoices Receipts Campaign Results / Reports Screenshots or other proof of performance (media proof) Accepted file types You can upload: PDF, JPEG, DOC, PNG, EXCEL Important to know Requests cannot be approved unless the required documentation is attached. Reviewers may requeFew readers

• Why was my reimbursement rejected?

  A reimbursement is rejected when the reviewer finds missing/invalid documentation, errors, or insufficient justification — or when an “Info Requested” deadline is missed. Common rejection reasons Missing required proof of performance (no invoice/receipt/report/screenshot evidence) Documentation issues (errors or missing justification) Request details don’t align with the reviewed budget usage (doesn’t match what’s being claimed) Info Requested was issued, but the partner dFew readers

• How long does reimbursement take?

  Reimbursement timing depends on your brand’s approval workflow and when the finance/admin team processes payment — but you can track every stage in real time in the platform. Typical status flow you’ll see Needs Proof of Action (proof not submitted yet) Reimbursement Review Pending (submitted and under review) Info Requested (reviewer needs more details; partner can resubmit before deadline) Awaiting Reimbursement (approved and queued for payout) Completed –Few readers

• Where can I track payment status?

  You can track reimbursement/payment status in My Budget and inside the campaign’s reimbursement area (status shows whether it’s pending, awaiting reimbursement, or completed). Where to check Option 1: My Budget Go to My budget Filter by Brand, Fund Type, or Budget Status Use: Pending Requests and Total Requested (submitted/in-review/approved-but-not-paid) Total Reimbursed (completed payouts) Click View under Spend BreakdownFew readers