• Can I contact the Reviewer?

  You cannot contact the reviewer directly via online chat. Communication with reviewers is available only through the comments section on a reimbursement request. How communication works There is no direct chat with reviewers in the platform For reimbursement-related questions, you can: open the reimbursement request use the comments section to communicate All comments are visible to the relevant reviewers and are saved as part of the request history.Few readers

• What does Pending approval mean?

  Pending approval means your campaign or reimbursement is currently waiting for review — and no final decision has been made yet. Where it fits in the campaign lifecycle In the booked campaign flow, “Pending approval” usually maps to one of these review stages: Ad template review pending Your campaign includes a custom ad template, and it’s waiting for template approval. Reimbursement review pending You uploaded documentation (proof of action), and the reimbursement requeFew readers

• Who is approving my campaign?

  Your campaign is approved by the assigned reviewers in your brand’s approval workflow — typically brand and tenant-side roles such as Marketing, Finance, Legal, Brand Admin, or Tenant Admin. Who can be involved in approvals Depending on the workflow setup, approvals may be handled by: Brand Admin Finance Marketing Legal Tenant Admin Some campaigns may also require review from specific approvers if a custom template or additional compFew readers

• Why was my campaign rejected?

  Your campaign was rejected because it failed an approval or compliance check — most commonly due to a rejected custom ad template or a rejected reimbursement review. Most common rejection reasons in the campaign lifecycle 1) Ad template rejected This happens when your campaign uses a custom ad template and the approver rejects it during the template review. Typical causes: Brand or compliance rules weren’t met (e.g., restricted elements changed) Required legal/brand elemFew readers

• Where do I see rejection reasons?

  You can see rejection reasons inside the campaign (or reimbursement) detail view — in the timeline/comments and the rejection notes shown with the rejected status. How to find the rejection reason Go to My workspace → My campaigns Open the campaign with status Rejected Check: The Status label (e.g., Ad template rejected or Reimbursement rejected) The timeline / comments / audit history section for the reviewer note If it was aFew readers

• Can I resubmit after rejection?

  No — if a reimbursement is marked as Rejected, it is final and cannot be resubmitted or edited. What you can do instead If you still need reimbursement for the same activity, you typically need to: Create a new reimbursement request (if the campaign/channel allows multiple requests), or Create a new campaign (if the campaign itself was rejected) What’s available depends on what was rejected (campaign vs reimbursement). Important to know Reimbursement rejected =Few readers