• Can I invite my colleagues to the platform?

  No. You cannot invite colleagues yourself at the moment. How access works Users are added manually by the platform team Channel Partners cannot send invitations directly Each user must be explicitly added to the Channel Partner account What to do if you need to add a colleague To add someone: Contact platform support Provide the colleague’s details (name, email, role) Request access to your Channel Partner account Support will handle the setup for you. ImportanFew readers

• Where do I see approval status?

  You can see approval status directly on the campaign list and inside the campaign’s detail view. Where to check Option 1: Campaign list status Go to My workspace → My campaigns Each campaign shows a Status badge (e.g., Assets review pending, Needs proof of action, Info requested) Option 2: Campaign details Open a campaign from My workspace Check the campaign’s status and workflow progress in Campaign Details If needed, open the channel’s ReFew readers

• Can I share my campaign to my publisher?

  Publishers receive campaign content automatically during the booking process. This works whether the publisher already exists in the system or is newly invited. If the publisher already exists in the system When booking a campaign: Select the publisher from the list Once selected, the system automatically shares the campaign materials with them No additional action is required. If the publisher does not exist in the system During the last step of campaign booking: 1Few readers

• What are the possible campaign statuses?

  Campaigns move through several statuses based on asset review, proof submission, and reimbursement progress. Each status shows what is happening and whether any action is required from you. Campaign & reimbursement statuses explained Assets review pending Your campaign assets have been submitted and are waiting for review. 👉 No action required. Assets review rejected The submitted assets were not approved. 👉 Important: Rejected assets cannot be resubmitteFew readers

• Why do I see “No data” in campaign reports?

  Because there is no performance data available yet. Why this happens You may see “No data” if: the campaign has not started yet the campaign was just launched data has not been received from the platform yet the campaign had no activity In these cases, there is simply nothing to display at the moment. What to do Wait and check again later Make sure the campaign is active Confirm the campaign has had time to generate results Once data becomes availaFew readers

• Can I run ads without connecting social accounts?

  It depends on the platform. Yes — for Google Ads No — for other platforms (e.g. Facebook, Instagram) How this works by platform Google You can run Google ads without connecting a social media account Google campaigns are handled separately from social account connections A valid payment method is still required Other platforms (e.g. social media) You must connect your social media account Account connection is required to: publish ads mFew readers

• What does “Scheduled” mean for social posts?

  Scheduled means the social post is successfully prepared and planned to be published at a future date and time. What happens in Scheduled status When a social post is marked as Scheduled: the content is finalized the publishing date and time are set required social accounts are connected the system is ready to publish the post automatically No further action is required from you. What you can and cannot do While a post is Scheduled: ✅ you can view the post detFew readers

• Where do I see reimbursement history?

  You can see your reimbursement history in My budget under the Reimbursements tab. How to find reimbursement history Go to My budget Scroll to the table section Click the Reimbursements tab Review the list of all reimbursement entries (each row is a request) What you can see there Each reimbursement entry shows key details like: Campaign name Brand Channel Status (e.g., Review pending, Awaiting reimbursement, Reimbursed) Expense daFew readers

• Where do I see my campaigns?

  You can see all your campaigns in My workspace under My campaigns. How to find your campaigns Go to My workspace Open the My campaigns tab Use the list to browse your campaigns and see their current Status Click a campaign row/card to open Campaign Details Important to know The campaign list shows visual status badges (e.g., Assets review pending, Needs proof of action, Info requested, Awaiting reimbursement, Completed – ReimbFew readers

• Where do I download assets?

  You download ready-to-use brand assets from Library / Downloads (the Asset Library / Download Area). How to download assets Go to Library / Downloads Browse or search for the asset you need Use filters like Brand, Channel, File Type, and Tags Click Download on the asset card If multiple formats exist (e.g., JPG + PDF), choose the version you want Important to know Only assets marked visible by the brand (e.g., “Show in Download Area”) apFew readers

• What does “Completed” mean?

  Completed means the campaign’s reimbursement process is finished and the campaign is marked as reimbursed. What happens in Completed status When a campaign is marked as Completed: reimbursement has been approved payment has been processed the campaign is considered fully closed No further action is required from you. What you can and cannot do In Completed status: ✅ you can view campaign and reimbursement details ❌ you cannot submit new proofFew readers

• Where is my budget overview?

  You can see your budget overview in Dashboard → Overview for a quick snapshot, and in My Budget for full budget and reimbursement details. Option 1: Quick budget snapshot (Dashboard) Go to Dashboard In Overview, use the Budget section (donut chart + totals) Use the dropdowns to refine what you see: Budget view Budget type Brand (e.g., Mitsubishi) This view gives you an at-a-glance breakdown like Requested, Pending, ReimburFew readers

• What does “Draft” mean?

  Draft means the campaign is not finished yet and has not been submitted for review or approval. What a Draft campaign is A campaign in Draft status: is still being created or configured has not entered any approval or review flow is visible only to users with access to the Channel Partner account does not reserve budget does not trigger any reimbursement process Nothing is submitted while the campaign is in Draft. What you can do in Draft While a campaign is iFew readers

• Why can’t I see a specific brand?

  You can’t see a brand because your account is not associated with that brand. Only brands you are explicitly linked to are visible in the platform. What this means You can only view budgets and campaigns for brands you are assigned to If a brand is not associated with your account, it will not appear anywhere in the system This is expected behavior and not an error What to do if a brand is missing If you believe you should have access to a brand: Contact your brandFew readers

• Why is my budget showing as 0?

  Your budget shows 0 because there is currently no available budget allocated to you for that brand. This is expected behavior and does not indicate an error. What this usually means One of the following applies: No budget has been allocated to you yet Your allocated budget has already been fully used Your budget is fully requested or pending approval The budget period has not started or has ended In all cases, a 0 balance means there is nothing available to spFew readers