What are the reimbursement statuses?
Reimbursement requests move through a set of defined statuses that show where they are in the review and payment process.
Each status clearly indicates what is happening and whether any action is required from you.
Reimbursement statuses explained
Asset review pending
The campaign assets have been submitted and are waiting for review.
👉 No action required.
Asset review rejected
The submitted assets were not approved.
👉 Important:
- Rejected assets cannot be resubmitted
- The reimbursement process cannot continue for this campaign
Needs proof of action
The campaign has been executed and now requires proof (e.g. invoice, screenshots, publication evidence).
👉 Action required:
- Open the reimbursement request
- Submit the required proof
Info requested
The operations team needs additional information.
👉 Action required:
- Open the reimbursement request
- Read the comment
- Provide the requested details
Reimbursement review pending
Proof has been submitted and the reimbursement is under review.
👉 No action required.
Reimbursement rejected
The reimbursement request was rejected after review.
👉 Important:
- Rejected reimbursements cannot be resubmitted
- Reserved budget is released
Awaiting reimbursement
The reimbursement has been approved and is waiting to be paid.
👉 No action required.
Completed – Reimbursed
The reimbursement has been successfully paid.
✅ This is the final status.
Important to know
- Statuses update automatically
- Some statuses require action, others are informational
- All comments and rejection reasons are visible in the reimbursement view
- Rejection statuses are final
Updated on: 28/01/2026
Thank you!