Can I contact the Reviewer?

You cannot contact the reviewer directly via online chat.

Communication with reviewers is available only through the comments section on a reimbursement request.

How communication works

• There is no direct chat with reviewers in the platform
• For reimbursement-related questions, you can:
• • open the reimbursement request
  • use the comments section to communicate

All comments are visible to the relevant reviewers and are saved as part of the request history.

Important to know

• Comments are available only for reimbursement requests
• Campaign approvals do not currently support direct messaging
• Reviewers are notified when a new comment is added
• All communication remains attached to the request for transparency

What to do if you need help outside reimbursements

If your question is not related to a reimbursement request:

• Contact your brand or distributor representative, or
• Contact platform support

Updated on: 22/01/2026