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# Personalized Merchandise (T‑shirts, Mugs, etc.): How to Request Co‑op Reimbursement

Our platform does **not** currently support ordering **personalized merchandise** (for example: T‑shirts, coffee cups, pens, giveaways) directly.

That said, many dealers create these items using third‑party providers (for example, **Vistaprint**: https://www.vistaprint.de/) and then submit them for potential co‑op reimbursement.

## When to use this approach

Use this option when you want to fund or partially fund branded items such as:

* Staff clothing (T‑shirts, jackets)
* Event giveaways (mugs, keychains, tote bags)
* In‑store promotional items (stickers, flyers with branded swag)

## Recommended first step: Confirm eligibility with Support

Merchandise reimbursement rules can vary by brand, program, or region.

Before you place a large order, it’s a good idea to:

* Open the **Support chat** in the platform
* Ask whether your specific merchandise type is **eligible for co‑op sponsoring**
* Share a quick description (what item, quantity, where it will be used, and how branding will appear)

**Example message to Support:**

> “We want to order 200 branded coffee mugs for a local showroom event. Are mugs eligible for co‑op reimbursement in our program? We can provide mockups and the invoice.”

## How to submit a custom campaign / reimbursement request for merchandise

If your program allows it, you can submit a **custom/special campaign** (or reimbursement request) and include documentation.

### Step-by-step

1. **Create a new custom campaign** (or select the option for a special/custom request).
2. Enter the basic details:
   * Campaign name (e.g., “Branded Mugs – Spring Open House”)
   * Dates (order date and/or event date)
   * Short description of how the merchandise supports local marketing
3. **Upload proof of the personalized product**:
   * Product mockups or screenshots from the vendor
   * Photos of the final items (if already produced)
4. **Attach the invoice/receipt** from the vendor:
   * Must show vendor name, date, item description, quantity, and total cost
5. Submit the request for review.

## What to attach (checklist)

To speed up approval, include:

* **Invoice** (PDF or image)
* **Images/mockups** showing the branding (logo, dealership name, required disclaimers if applicable)
* Optional but helpful:
  * Photo of merchandise being used at the dealership or event
  * Short note explaining distribution (e.g., “given to attendees at test‑drive event”)

## Practical example

A dealer orders **custom T‑shirts** from Vistaprint for a weekend test‑drive event.

* They create a **custom campaign** called “Test‑Drive Weekend Staff Shirts”.
* They attach:
  * A screenshot of the shirt design (front/back)
  * The vendor invoice
  * A photo from the event showing staff wearing the shirts
* They submit the reimbursement request and wait for approval based on program rules.

## Tips to avoid delays

* Confirm eligibility with Support **before** ordering (especially for large quantities).
* Make sure the branding is clearly visible in the mockups/photos.
* Ensure the invoice details match what you’re requesting reimbursement for.

If you’re unsure whether your merchandise qualifies, use the **Support chat**—it’s the fastest way to confirm what your co‑op program will sponsor.