Why was my reimbursement rejected?

A reimbursement is rejected when the reviewer finds missing/invalid documentation, errors, or insufficient justification — or when an “Info Requested” deadline is missed.

Common rejection reasons

• Missing required proof of performance (no invoice/receipt/report/screenshot evidence)
• Documentation issues (errors or missing justification)
• Request details don’t align with the reviewed budget usage (doesn’t match what’s being claimed)
• Info Requested was issued, but the partner did not resubmit before the deadline (system may reject automatically)

Important to know

• Rejected is final — Channel Partners cannot resubmit or modify a rejected request.
• Rejections include a mandatory reason provided by the reviewer (visible to you in the reimbursement entry).

Updated on: 22/01/2026