> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://cockpit.help.localyzer.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Chat Support: Chatbot by Default, Human Support When You Need It

Our in-app chat is designed to help you get answers quickly while you manage coop funds, reimbursements, local advertising, and social media. 

## How our chat works

* **By default, you’re chatting with our chatbot.**
* The chatbot uses our **extensive knowledge base** to answer common questions and guide you to the right steps.
* **Our support team monitors chat conversations** and can step in at any time if needed.

## Why we use a chatbot (benefits)

A chatbot helps you get help faster for everyday questions, such as:

* Where to find your **coop budget** and available funds
* How to submit a **reimbursement request**
* What’s required for **proof of performance** (receipts, screenshots, invoices)
* How to set up or troubleshoot **local ads** and **social posts**

Key advantages:

* **Faster responses** for common “how do I…?” questions
* **Consistent answers** based on the latest knowledge base content
* **24.7 availability** for self-serve guidance (even outside office hours)

## How to request a human support person

If you want to talk to a human, simply type the following message in the chat:

* **“i would like to talk to a support person”**

### What happens next

1. The chat will notify our team that you’re requesting a human.
2. A support person will join the conversation **during office hours**.
3. If you message outside office hours, we’ll respond as soon as we’re back online.

## Human support is always available during office hours

While the chatbot can handle many questions instantly, you’re never “stuck” with automation.

* **A human support person is always available during office hours.**
* Our team can also **intervene proactively** if we see you need extra help.

## Example messages you can send

* “i would like to talk to a support person”
* “I’m stuck on my reimbursement submission—can someone help?”
* “Can a support person review my coop claim documentation?”

## Tips for faster help (chatbot or human)

To speed things up, include:

* The **program name** (if applicable)
* The **claim or request ID** (if you have one)
* A quick description of what you’re trying to do (for example, “submit reimbursement for Facebook ads”)
* Any relevant files (invoice, receipt, ad screenshot)