Q: Where can I see an overview of my online campaign performance?

<p>Each online campaign has its <strong>own performance report</strong>. You can access it from the <strong>campaign details page</strong>.</p> <h3 id="howtoviewcampaignperformance">How to view campaign performance</h3> <ol> <li>Go to <strong>Campaigns</strong></li> <li>Open the campaign you want to review</li> <li>On the <strong>campaign details page</strong>, open the <strong>report sidesheet</strong> The report shows how your online campaign is performing.</li> </ol> <h3 id="whatyoucanseeinthereport">What you can see in the report</h3> <p>Depending on the campaign and channel, the report may include:</p> <ul> <li>impressions</li> <li>reach</li> <li>clicks</li> <li>engagement metrics</li> <li>overall performance indicators Only data related to that campaign is shown.</li> </ul> <h3 id="importanttoknow">Important to know</h3> <ul> <li>Performance reports are available <strong>only for online campaigns</strong></li> <li>Offline campaigns do not include performance reporting</li> <li>Data availability depends on the connected platform and campaign status</li> <li>Reports are read-only and update automatically</li> </ul>

Question 1

What is this platform for?

Accepted Answer

Overview

This platform is used to manage co-op advertising activities between the brand and its Channel Partners. It allows you to use your allocated co-op budget to create advertising campaigns, follow brand rules, get approvals, and request reimbursements — all in one place. The platform replaces manual processes such as emails, Excel files, and offline approvals with a clear, guided workflow.

What you can do on this platform

As a Channel Partner, you can:

View your available advertising budget per brand
Create advertising campaigns using brand-approved templates
Customize ads while staying brand-compliant
Submit campaigns for approval
Track campaign and approval statuses
Download finalized ad materials
Submit reimbursement requests after campaign execution
Track reimbursement status and history All actions are logged and visible to the relevant brand or distributor teams.

What this platform is not

To avoid confusion, this platform:

Does not automatically publish non-digital ads on your behalf
Does not increase or change your allocated budget
Does not replace your marketing strategy or agency It is a management and compliance platform, not an ad publisher.

Who uses this platform

The platform is shared by multiple roles:

Channel Partners – create campaigns and use co-op budgets
Distributors / Brand Teams – review, approve, and manage budgets
Publishers – assist with

Question 2

What is the difference between online and print campaigns?

Accepted Answer

Online campaigns are digital ads displayed on online platforms. Print campaigns are ads placed in physical media such as newspapers or magazines. They differ in how they are published, tracked, and reimbursed.

Online campaigns

Online campaigns are used for digital advertising. They:

are faster to set up
can be launched and adjusted quickly
often have flexible timing
are commonly used for ongoing or short-term promotions Online campaigns are usually easier to track and manage in the platform.

Print campaigns

Print campaigns are used for physical advertising. They:

have fixed publication dates
require final materials before publishing
cannot be changed once published
are typically planned in advance Print campaigns usually require proof of publication for reimbursement.

Key differences at a glance

Speed: online is faster, print requires advance planning
Tracking: online is more dynamic, print is manual
Execution: online runs on platforms, print runs in media outlets

Important to know

Budget rules may differ between online and print
Approval requirements may vary by campaign type Only options visible in the platform are available to you.

Question 3

Where do I download final Templates?

Accepted Answer

You can download raw templates or final templates. It is recommended to download templates after editing variables during the template selection step, if needed.

Downloading raw templates

Raw templates can be downloaded:

directly from Explore, or
during the template selection step Raw templates:
are not personalized
do not include your selected variables (e.g. logo, text)
are useful for preview or offline preparation

Downloading final templates (recommended)

Final templates can be downloaded:

during the booking step, or
after the campaign is booked, from Campaigns Final templates:
include your selected variables
reflect the exact version used for the campaign
should be used for publishing

Recommendation

If you plan to change any variables (such as logo or text):

update them first in the template selection step
then download the final template This ensures the downloaded materials match your campaign.

Important to know

Templates can be downloaded multiple times
Downloaded files do not change automatically if you edit the campaign later
Final templates represent the approved version of the campaign

Question 4

What happens if I exceed my budget?

Accepted Answer

You can still create and book campaigns even if you exceed your available budget, but reimbursement will not be created and no reimbursement will be paid for the amount over budget.

How this works in practice

If your campaign cost exceeds your available budget:

✅ You can book and run the campaign in the platform
❌ No reimbursement request will be created for the over-budget amount
❌ The brand will not reimburse costs beyond your allocated budget This applies especially to online campaigns.

What is reimbursed vs not reimbursed

Within budget: eligible for reimbursement
Over budget: not eligible for reimbursement The platform does not block campaign creation, but it protects the brand from over-spending.

Important to know

Budget limits apply only to reimbursement, not campaign creation
Exceeding budget does not generate errors or warnings in all cases
Channel Partners are responsible for monitoring their available budget
Over-budget costs are your responsibility

How to avoid exceeding your budget

Check My Budget before booking campaigns
Review the Remaining balance
Monitor requested and pending amounts

Question 5

Where can I see an overview of my online campaign performance?

Accepted Answer

Each online campaign has its own performance report. You can access it from the campaign details page.

How to view campaign performance

Go to Campaigns
Open the campaign you want to review
On the campaign details page, open the report sidesheet The report shows how your online campaign is performing.

What you can see in the report

Depending on the campaign and channel, the report may include:

impressions
reach
clicks
engagement metrics
overall performance indicators Only data related to that campaign is shown.

Important to know

Performance reports are available only for online campaigns
Offline campaigns do not include performance reporting
Data availability depends on the connected platform and campaign status
Reports are read-only and update automatically

Question 6

Can I edit the campaign after submission?

Accepted Answer

No, you cannot edit a campaign once it has been officially submitted. Once you click the "Confirm & proceed" button at the end of the campaign creation process, the campaign is officially submitted and can no longer be edited. As there is no separate summary page, it is important to review your details thoroughly while you are filling out the forms. How to manage your changes:

Before Submitting: You can navigate through the creation steps to adjust your campaign description, date range, budget, and publisher selection.
Saving for Later: If you are not ready to finalize your campaign, you can click "Save" to keep your progress as a draft. This allows you to return and make edits later without locking the campaign.
After Submitting: Once the "Campaign created" success screen appears, all details become read-only. What if I made a mistake? If you realize there is an error after you have already clicked "Confirm & proceed," you will need to contact the brand review team to request a cancellation or a manual adjustment.

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