Q: When does unused budget expire?

<p>Unused budget expires <strong>when the budget’s end date is reached</strong>. Each budget has a defined <strong>start date and end date</strong>, and it can only be used within that period.</p> <h3 id="howbudgetexpirationworks">How budget expiration works</h3> <ul> <li>Budgets are valid <strong>only within their configured date range</strong></li> <li>Once the <strong>end date passes</strong>, any unused amount expires</li> <li>Expired budget <strong>cannot be used</strong> for new campaigns</li> <li>Expired budget <strong>cannot be reimbursed</strong></li> </ul> <h3 id="importanttoknow">Important to know</h3> <ul> <li>Budget expiration dates are <strong>set by the brand</strong></li> <li>Expired budget does <strong>not roll over automatically</strong></li> <li>Channel Partners cannot extend or reactivate expired budgets</li> </ul> <h3 id="howtocheckyourbudgetexpiry">How to check your budget expiry</h3> <ol> <li>Go to <strong>My Budget</strong></li> <li>Select the <strong>brand</strong></li> <li>Check the <strong>start and end dates</strong> shown for each budget</li> </ol> <h3 id="whattodoifyoureunsure">What to do if you’re unsure</h3> <p>If you’re not sure whether a budget is about to expire:</p> <ul> <li>Review the dates in <strong>My Budget</strong></li> <li>Contact your <strong>brand or distributor representative</strong> for confirmation</li> </ul>

Q: Why is part of my budget reserved?

<p>Part of your budget is reserved because it is <strong>already linked to campaigns</strong> that are <strong>in progress, pending approval, or not yet completed</strong>. Reserved budget cannot be used for new campaigns.</p> <h3 id="whatreservedmeans">What “reserved” means</h3> <p>Reserved budget is money that:</p> <ul> <li>is already requested by a campaign</li> <li>is pending approval</li> <li>is tied to an active or ongoing campaign</li> <li>is waiting for reimbursement processing Even though it is not yet reimbursed, it is <strong>no longer available</strong> to spend again.</li> </ul> <h3 id="whenreservedbudgetbecomesavailable">When reserved budget becomes available</h3> <p>Reserved budget is released when:</p> <ul> <li>a campaign is <strong>rejected</strong></li> <li>a campaign is <strong>cancelled</strong></li> <li>a reimbursement request is <strong>rejected</strong></li> <li>the campaign is completed without reimbursement Until then, the budget stays reserved.</li> </ul> <h3 id="importanttoknow">Important to know</h3> <ul> <li>Reserved budget is deducted from your available balance</li> <li>You cannot use reserved budget for new campaigns</li> <li>This prevents spending the same budget twice</li> <li>Channel Partners cannot manually release reserved budget</li> </ul> <h3 id="whatyoucando">What you can do</h3> <p>To see where your budget is reserved:</p> <ul> <li>Go to <strong>My Budget</strong></li> <li>Review campaign and reimbursement history</li> <li>Check which campaigns are still pending or active</li> </ul>

Q: Is this budget monthly or annual?

<p>It depends on how the budget is <strong>configured by the brand</strong>. Each budget has a <strong>start date and an end date</strong>, which define how long it is valid.</p> <h3 id="howbudgetdurationworks">How budget duration works</h3> <p>Budgets are not always monthly or annual by default. A budget can be:</p> <ul> <li>monthly</li> <li>quarterly</li> <li>annual</li> <li>or valid for a custom period The duration is defined when the budget is created.</li> </ul> <h3 id="howtocheckyourbudgetperiod">How to check your budget period</h3> <ol> <li>Go to <strong>My Budget</strong></li> <li>Select a <strong>brand</strong></li> <li>Check the <strong>start date and end date</strong> shown for each budget You can only use a budget <strong>within its active date range</strong>.</li> </ol> <h3 id="importanttoknow">Important to know</h3> <ul> <li>Budget periods are <strong>brand-specific</strong></li> <li>You cannot use budget before its start date or after its end date</li> <li>Unused budget may expire at the end of the period</li> <li>Channel Partners cannot change budget dates</li> </ul> <h3 id="whattodoifyoureunsure">What to do if you’re unsure</h3> <p>If you’re not sure how long a budget is valid:</p> <ul> <li>Check the dates in <strong>My Budget</strong></li> <li>Contact your <strong>brand or distributor representative</strong> for clarification</li> </ul>

Q: How much budget do I have left?

<p>Your remaining budget is shown in <strong>My Budget</strong> under the <strong>Remaining balance</strong>. This is the amount you can still use for new campaigns.</p> <h3 id="howtocheckyourremainingbudget">How to check your remaining budget</h3> <ol> <li>Open <strong>My Budget</strong></li> <li>Select the <strong>brand</strong> you want to review</li> <li>Look at the <strong>Remaining</strong> amount in the budget summary Budgets are shown <strong>per brand and per budget type</strong>.</li> </ol> <h3 id="whatremainingmeans">What “Remaining” means</h3> <p><strong>Remaining</strong> = Total allocated budget − Used budget − Budget already requested or pending approval Only the remaining amount is available for new campaigns.</p> <h3 id="importanttoknow">Important to know</h3> <ul> <li>Budgets are <strong>brand-specific</strong></li> <li>Budget already requested or pending approval is <strong>not available</strong></li> <li>You cannot exceed the remaining balance</li> <li>Remaining budget updates automatically as campaigns progress</li> </ul>

Question 1

What is this platform for?

Accepted Answer

Overview

This platform is used to manage co-op advertising activities between the brand and its Channel Partners. It allows you to use your allocated co-op budget to create advertising campaigns, follow brand rules, get approvals, and request reimbursements — all in one place. The platform replaces manual processes such as emails, Excel files, and offline approvals with a clear, guided workflow.

What you can do on this platform

As a Channel Partner, you can:

View your available advertising budget per brand
Create advertising campaigns using brand-approved templates
Customize ads while staying brand-compliant
Submit campaigns for approval
Track campaign and approval statuses
Download finalized ad materials
Submit reimbursement requests after campaign execution
Track reimbursement status and history All actions are logged and visible to the relevant brand or distributor teams.

What this platform is not

To avoid confusion, this platform:

Does not automatically publish non-digital ads on your behalf
Does not increase or change your allocated budget
Does not replace your marketing strategy or agency It is a management and compliance platform, not an ad publisher.

Who uses this platform

The platform is shared by multiple roles:

Channel Partners – create campaigns and use co-op budgets
Distributors / Brand Teams – review, approve, and manage budgets
Publishers – assist with

Question 2

What happens if I exceed my budget?

Accepted Answer

You can still create and book campaigns even if you exceed your available budget, but reimbursement will not be created and no reimbursement will be paid for the amount over budget.

How this works in practice

If your campaign cost exceeds your available budget:

✅ You can book and run the campaign in the platform
❌ No reimbursement request will be created for the over-budget amount
❌ The brand will not reimburse costs beyond your allocated budget This applies especially to online campaigns.

What is reimbursed vs not reimbursed

Within budget: eligible for reimbursement
Over budget: not eligible for reimbursement The platform does not block campaign creation, but it protects the brand from over-spending.

Important to know

Budget limits apply only to reimbursement, not campaign creation
Exceeding budget does not generate errors or warnings in all cases
Channel Partners are responsible for monitoring their available budget
Over-budget costs are your responsibility

How to avoid exceeding your budget

Check My Budget before booking campaigns
Review the Remaining balance
Monitor requested and pending amounts

Question 3

When does unused budget expire?

Accepted Answer

Unused budget expires when the budget’s end date is reached. Each budget has a defined start date and end date, and it can only be used within that period.

How budget expiration works

Budgets are valid only within their configured date range
Once the end date passes, any unused amount expires
Expired budget cannot be used for new campaigns
Expired budget cannot be reimbursed

Important to know

Budget expiration dates are set by the brand
Expired budget does not roll over automatically
Channel Partners cannot extend or reactivate expired budgets

How to check your budget expiry

Go to My Budget
Select the brand
Check the start and end dates shown for each budget

What to do if you’re unsure

If you’re not sure whether a budget is about to expire:

Review the dates in My Budget
Contact your brand or distributor representative for confirmation

Question 4

Why is part of my budget reserved?

Accepted Answer

Part of your budget is reserved because it is already linked to campaigns that are in progress, pending approval, or not yet completed. Reserved budget cannot be used for new campaigns.

What “reserved” means

Reserved budget is money that:

is already requested by a campaign
is pending approval
is tied to an active or ongoing campaign
is waiting for reimbursement processing Even though it is not yet reimbursed, it is no longer available to spend again.

When reserved budget becomes available

Reserved budget is released when:

a campaign is rejected
a campaign is cancelled
a reimbursement request is rejected
the campaign is completed without reimbursement Until then, the budget stays reserved.

Important to know

Reserved budget is deducted from your available balance
You cannot use reserved budget for new campaigns
This prevents spending the same budget twice
Channel Partners cannot manually release reserved budget

What you can do

To see where your budget is reserved:

Go to My Budget
Review campaign and reimbursement history
Check which campaigns are still pending or active

Question 5

Is this budget monthly or annual?

Accepted Answer

It depends on how the budget is configured by the brand. Each budget has a start date and an end date, which define how long it is valid.

How budget duration works

Budgets are not always monthly or annual by default. A budget can be:

monthly
quarterly
annual
or valid for a custom period The duration is defined when the budget is created.

How to check your budget period

Go to My Budget
Select a brand
Check the start date and end date shown for each budget You can only use a budget within its active date range.

Important to know

Budget periods are brand-specific
You cannot use budget before its start date or after its end date
Unused budget may expire at the end of the period
Channel Partners cannot change budget dates

What to do if you’re unsure

If you’re not sure how long a budget is valid:

Check the dates in My Budget
Contact your brand or distributor representative for clarification

Question 6

How much budget do I have left?

Accepted Answer

Your remaining budget is shown in My Budget under the Remaining balance. This is the amount you can still use for new campaigns.

How to check your remaining budget

Open My Budget
Select the brand you want to review
Look at the Remaining amount in the budget summary Budgets are shown per brand and per budget type.

What “Remaining” means

Remaining = Total allocated budget − Used budget − Budget already requested or pending approval Only the remaining amount is available for new campaigns.

Important to know

Budgets are brand-specific
Budget already requested or pending approval is not available
You cannot exceed the remaining balance
Remaining budget updates automatically as campaigns progress

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